Last updated: October 9, 2026

Memora Memorials provides the following limited warranty for memorials purchased from this store. It is in addition to, and does not replace, any consumer rights that cannot be excluded under British Columbia law.

Manufacturing workmanship: 10 years

For 10 years from delivery, we will address a manufacturing defect in the stone fabrication, engraving, or factory finish that materially affects the memorial's intended use. After reviewing the issue, we will repair the affected work, replace the affected item, or refund the affected purchase price if repair or replacement is not practical.

Installation workmanship: 1 year

For 1 year after installation, we will address workmanship defects caused by the installation arranged through Memora. This warranty does not cover cemetery ground movement, subsidence, foundation or soil conditions outside the installer's work, cemetery maintenance, vandalism, impact, or work changed by another provider.

What is not a manufacturing defect

Natural stone varies in colour, veining, grain, and mineral markings. These natural differences, ordinary weathering, and changes caused by cleaning products, impacts, environmental conditions, or third-party work are not manufacturing defects. A cemetery's later rule changes or refusal to permit installation are also outside this product warranty.

How to make a warranty request

Contact us through WhatsApp at +86 150 5221 8425 with your order reference, a description of the issue, and photographs where available. We may arrange an inspection with the factory or installer. We will not charge for a repair or replacement approved under this warranty.

This warranty does not waive rights or remedies provided by the British Columbia Sale of Goods Act or other applicable law.